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Frequently Asked Questions

What types of transactions can I dispute?

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We support disputes for a wide range of transaction types, including:

  • ACH
  • ATM deposits and withdrawals
  • Balance transfers
  • Barcode payments
  • Bill payments
  • Card transactions (both PIN and PIN-less)
  • Checks
  • Convenience checks
  • Peer-to-peer (P2P)
  • Real-time payments (RTP)
  • Wire transfers
  • Zelle transactions

What dispute scenarios do you handle?

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We handle all dispute scenarios from unauthorized activity to duplicate charges, and everything in between.

Can I report fraudulent charges?

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Yes, fraudulent charges can be reported through our platform.

What information do I need to provide?

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To begin the dispute process, you’ll need:

 

Online Banking Login:
Connect your bank account safely and securely using Plaid. Plaid does not store your credentials, and your information remains secure. Learn more about Plaid’s security measures here.

 

Personal Information:

 

  • Name
  • Address
  • Email address

Is my information secure?

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Yes, your information is secure. We only retrieve the necessary data using Plaid’s security-first technology. Plaid does not store your information and is highly certified in global security standards. Learn more about Plaid’s data safety measures here.

Will you contact my bank?

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Yes, we’ll submit the claim on your behalf directly to your financial institution.

How long does the investigation take?

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The time frame depends on the transaction type:

 

  • Checking accounts: 45 or 90 days
  • Credit cards: Two statement cycles (not exceeding 90 days)

Will this affect my credit score?

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No, disputes do not impact your credit score.

Will I receive updates throughout the process?

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FraudandDisputes does not send updates, but your financial institution may provide updates regarding your claim’s status.

Can I cancel my dispute?

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  • During the intake process: You can cancel anytime before submitting your claim.
  • After submission: Contact your financial institution to cancel.

How effective is FraudandDisputes at resolving cases in the customer’s favor?

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FraudandDisputes submits your claim to your financial institution for review. We do not evaluate or influence the claim outcome.

Is there a guarantee or recourse if my dispute is not resolved in my favor?

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Because we do not influence the outcome of your claim, we cannot provide a guarantee. If you disagree with the outcome, you’ll need to follow up with your financial institution.

If you are a financial institution interested in offering a digital claims portal for your customers, get in touch with us.

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